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    Access the Pollen Mobile network from your phone or tablet as a Hummingbird. Now available as a physical SIM or eSIM, once it’s set up you'll be able to connect* to the network privately and securely – all while earning you PollenCoin.

    * Connectivity will vary based on network density in a given location. 


    1. Your Pollen Mobile SIM is either a SIM card or an eSIM which was delivered via email as a QR code. To get started with SIM card, simply insert it into your phone's SIM tray. To get started with the eSIM, scan the QR code from your phone and follow the prompts. Depending on the phone and version you're running, the prompts will be different, but a few things to call out: 
      • Add Pollen as your Secondary plan, not your Primary.
      • You'll be asked to give your new network a name. We recommend "Pollen" or "Pollen Mobile."
      •  After you've added Pollen successfully, edit the Access Point Name to say "pollen."

    Restrictions for eSIMs—

    The following issues are known restrictions for accessing and using the Pollen Mobile eSIMs.

    1. The eSIM can not be loaded onto a "Carrier Locked" phone (e.g. the only SIM allowed on your phone is from the carrier you bought it from)
    2. The eSIM can not be added if you've already added an eSIM to your phone.
    3. Coverage will vary widely! We recommend using the eSIM to test out the network and watch it grow. If you're stationary and close to a Flower, you can use Pollen reliably. If you're moving around the city (e.g. driving on the phone), we recommend your Primary network so your call doesn't drop.

    Verified Phones

    The following is a list of phones and OS versions that we are actively testing eSIMs on.

    • iPhone SE, iPhone 11, iPhone 12, iPhone 13, iPhone 14
    • iPad Mini, iPad Pro
    • Google Pixel 6

    When testing out new phones, make sure your phone supports adding an eSIM and supports band 48. Also please make sure your phone is not carrier locked. 


    What's the best way to use my SIM?

    Hummingbird SIMs will work for connectivity, but the main use for them right now is to connect to the network and test its strength. They are particularly helpful for Flower owners to get a live signal as they are tuning their setup and for you to use when you are in a fixed location (home, office, etc.) that is near a Flower.

    What kind of device do I need to use my SIM?

    Pollen operates on Citizens Broadband Radio Service (CBRS), which is also known as LTE band 48. It is available only in the US, and requires a device that supports band 48. See here for a list of band 48 supported devices.

    What's the difference been a Hummingbird SIM and a Honeybee SIM?

    The Hummingbird allows you to connect to and use the Pollen Mobile network from your phone privately. For connecting, you will earn 1 Pollen Incentive Credit (PIC) per day. By contrast, the Honeybee allows you to connect to the Pollen network from your phone, but it also validates the network and thus is not private as you will be uploading logs. Honeybees earn 1 PIC per day per unique Flower. 

    Can I ditch my phone network?

    Not yet! You can definitely use the Pollen network, but we don't recommend using it as a your primary network right now since the coverage is not saturated enough. Right now, the ideal use of the network is when you are stationary near a Flower (your home, office, etc.). We don't recommend being on a voice call while driving through the city—you'll drop and be frustrated.

    My phone won't let me install the eSIM. What's up?

    There are some known restrictions on installing an eSIM, the main one being that if you have a carrier locked phone you won't be able to use it. A carrier locked phone is one that was given to you by the carrier (e.g. Verizon) and it came pre-loaded with the SIM.