Hummingbird FAQs

What's the best way to use my Hummingbird eSIM?

Hummingbird  eSIMs enable you to connect to the Pollen Mobile network and use it wherever there are nearby Flowers. 

What kind of device do I need to use my SIM?

Pollen operates on Citizens Broadband Radio Service (CBRS), which is also known as LTE band 48. It is available only in the US, and requires a device that supports band 48 such as the iPhone 14 or Google Pixel 6.

What's the difference between a Hummingbird and a Honeybee?

The Hummingbird allows you to privately connect to and use the Pollen Mobile network. For connecting, you will earn 1 Pollen Incentive Credit (PIC) per day. By contrast, the Honeybee allows you to connect to the Pollen network, but it also validates the network and thus is not private as you will be uploading logs. Honeybees can also drop Pollen in hexes without coverage, earning 0.1 PIC per hex, up to 100 hexes, per day.

Can I ditch my phone network?

Not yet! You can definitely use the Pollen network, but we don't recommend using it as a your primary network right now since the coverage is not saturated enough. Right now, the ideal use of the network is when you are stationary near a Flower (your home, office, etc.). 

My phone won't let me install the eSIM. What's up?

There are some known restrictions on installing an eSIM, the main one being that if you have a carrier locked phone you won't be able to use it. A carrier locked phone is one that was given to you by the carrier (e.g. Verizon) and it came pre-loaded with a SIM. Please double check that your phone is not carrier locked before purchasing a Pollen eSIM.