What's the best way to use my SIM?
Hummingbird SIMs will work for connectivity, but the main use for them right now is to connect to the network and test its strength. They are particularly helpful for Flower owners to get a live signal as they are tuning their setup and for you to use when you are in a fixed location (home, office, etc.) that is near a Flower.
What kind of device do I need to use my SIM?
Pollen operates on Citizens Broadband Radio Service (CBRS), which is also known as LTE band 48. It is available only in the US, and requires a device that supports band 48. See here for a list of band 48 supported devices.
What's the difference been a Hummingbird SIM and a Honeybee SIM?
The Hummingbird allows you to connect to and use the Pollen Mobile network from your phone privately. For connecting, you will earn 1 Pollen Incentive Credit (PIC) per day. By contrast, the Honeybee allows you to connect to the Pollen network from your phone, but it also validates the network and thus is not private as you will be uploading logs. Honeybees earn 1 PIC per day per unique Flower.
Can I ditch my phone network?
Not yet! You can definitely use the Pollen network, but we don't recommend using it as a your primary network right now since the coverage is not saturated enough. Right now, the ideal use of the network is when you are stationary near a Flower (your home, office, etc.). We don't recommend being on a voice call while driving through the city—you'll drop and be frustrated.
My phone won't let me install the eSIM. What's up?
There are some known restrictions on installing an eSIM, the main one being that if you have a carrier locked phone you won't be able to use it. A carrier locked phone is one that was given to you by the carrier (e.g. Verizon) and it came pre-loaded with the SIM.